Ryanair Gets Customer Friendly?

ryanair-bag-tester1Ryanair, the Simon Legree of European budget carriers, has announced major changes to its carry-on and fee policies.

As of yesterday, passengers may bring a personal item no bigger than 13 3/4″ x 7 7/8″ x 7 7/8″/35cm x 20cm x 20cm), at no extra charge, in addition to their main carry-on.  Prior to this, the personal item was not allowed. (And at that size, I’m not sure how much extra you can really take.

Additionally, the fees for re-issuing a boarding card has dropped from 70 pounds/euros to 15 pounds/euros.

Previously, Ryanair introduced a new website, a grace period for errors in bookings, fully allocated seating to start in January, and the lowering of other fees.

No word yet if the airline still plans to introduce pay toilets.

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One Response to Ryanair Gets Customer Friendly?

  1. MWebb says:

    Do you think they are serious about the 1/4″ and 1/8″ deducts from 14x8x8?